Return and Exchange Policy

RETURN & EXCHANGE PROCESS FLOW

 

At Aishakshop, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds, and exchanges must be made through our returns process through our customer service team via email: aishakshop@gmail.com , or you can give us a call or SMS at ( phone number) 414-7361591

Please note any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please email our customer service support team at aishakshop@gmail.com with your Name, Order Number, Picture of the defective product/incorrect item, and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and provide feedback within 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will send you a return label to your email address.
  • Package your return using the return label from our customer service team and drop it off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready within the next 72 hours

If your tracking number states your order was delivered but claims you did not receive it, we must rely on the tracking number. We require you to provide a claim ID from the local post office and validate it; we will send a replacement as soon as the review is complete.

We charge a 30% restocking fee for any kind of custom apparel, flags, and custom-designed items.

Have more questions? Reach out to our Customer Support Team at 4147361591 from Mon-Fri 9 am-5 pm ET or email aishakshop@gmail.com